Withdrawl / Return policy - Product replacement
If you are unsatisfied with your product/s purchased from Sport Look for any reason, you have 15 days, from the day you received your order, to request a total or partial replacement or refund of your order. The order receive date is shown on the courier delivery receipt
If the request will not be made within the days span mentioned above, then Sport Look retains the right to either refuse delivery of such return or refuse replacement or refund.
Returns cannot be made upon delivery. The order should be received and in the case you need to return it, following the right process is needed. Couriers have the right to deny receiving the parcel on delivey time.
Qualifying for product/s replacment or refund, you have to:
- Fill and send with the returned product/s the Return Form located behind the order receipt you received with your order.
- Return product/s in good physical condition, unused and in original packaging without removing manufacturer labels.
Return product/s only via the courier company (ELTA COURIER) you received them
- From within Greece
Return product/s via the courier company (ELTA COURIER) you received them, free of charge. Just say to the courier employee that the return cost will be charged to Sport Look (Eirini Loukopoulou)
In case the customer chooses another courier company to return the product/s, the customer will have to pay the return cost exclusively. Returnings via other courier company, charging the return cost to Sport Look will not be received.
- In case you received defective product/s or something else from what you ordered, SPORT LOOK will refund you the whole ammount in total.
- In case of a return without appropriate reasons, the shipping charges is dedacted from the refund amount which is 5,00€
- Refunds will be processed and paid within two (2) weeks of SPORT LOOK receipt and verification of return product/s
For every request, concerning the specific order, will be an extra charge of 5,00€ for reshipping
If you live near our store, bring the product/s you would like to return with the receipt and our personel will be glad to help you find a replacment product. The replacement in this case is free of charge.
From outside Greece
The customer returns the product/s via any courier company he chooses and pays the return cost exclusively. Returnings charging the return cost to SPORT LOOK will not be received.
In sort, to qualify for product/s replacment or refund, all the following conditions must be met:
- return product/s within 15 days from the day you received your order
- returned product/s must be in good physical condition, unused and in original packaging without removing manufacturer labels
- return product/s accompanied with the order's receipt
For hygienic reasons, we do not accept returns of products that can affect personal hygiene. These are the following:
45 Agkylis str, Neos Kosmos
Athens, Attica region
Postal Code:11743For any further information do not hesitate to cantact us at +302109239676 or firstname.lastname@example.org