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Terms Of Use

Terms Of Use

www.sport-look.gr is the online store for selling products through the internet of the company SPORTLOOK. The legal representative, owner and responsible for the management of the company is Mrs. Eirini Loukopoulou.
Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store www.sport-look.gr

Make sure you agree to the following terms and conditions as your further use and browsing of the above website implies your explicit and unconditional consent and consent to them.

Terms
The company SPORTLOOK reserves the right to unilaterally modify or renew the present terms and conditions of transactions, made through its online store, according to its needs and transactional manners. The company SPORTLOOK undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store.
Provided information & Produts
The company SPORTLOOK is committed to the quality, completeness and validity of the information provided on its website www.sport-look.gr, both in terms of the exact data displayed and the services provided by its online store, subject to any technical or typographical errors, which cannot be predicted or have occurred unintentionally or due to interruption of the website due to force majeure.
Responsibility
The company SPORTLOOK is not liable to customers / users for damages that may arise from the execution or not of their order (except in the cases "Withdrawal / Return - Replacement of Products").
It is also reserved as to the time of delivery of the goods in cases of force majeure.
The online store www.sport-look.gr provides the content (eg information, names, photos, illustrations, etc.), products and services available through the website "exactly as they are" .

In no case is the online store of the company SPORTLOOK responsible for any claims of legal or civil and / or criminal nature or for any damage (positive, special or negative which is indicative and not restrictive, divisive and / or cumulative in loss of profits, lost profits, monetary satisfaction, etc.) by visitors of the website or third parties due to a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or information available from him and / or from any unauthorized interventions of third parties in products and / or services and / or information available through him.
Copyright
This website is the official online store of the company SPORTLOOK. All content of the website, including images, graphics, photos, drawings, texts, services and products are the intellectual property of SPORTLOOK and are protected under the relevant provisions of Greek law, European law and international conventions.
Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of production work or misleading the public about the actual content provider of the website is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or for commercial or other purposes is permitted only with the prior written permission of SPORTLOOK.
The names, images, logos and insignia that represent the company SPORTLOOK or its online store www.sport-look.gr and / or third parties contracted with them as well as their products or services, are exclusive marks and insignia of the company SPORTLOOK and / or www.sport-look.gr and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property. In any case, their appearance and display on the website www.spot-look.gr and in the online store of the company SPORTLOOK should in no way be construed as a transfer or assignment of their license or right of use.
Security
The company SPORTLOOK cooperates with Alpha Bank guaranteeing your security and reliability. Your personal information is not at risk.The only reason we ask you is to be able to send you the product you want and to contact you by phone if needed.In no case are they made public, disclosed to third parties. Your credit, debit and prepaid card transactions are secure as advanced security systems are used to prevent your data from being intercepted.
All card payments are processed through Alpha Bank's "Alpha e-Commerce" electronic payment platform using TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.
Confidentiality of Transactions
Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member is confidential and the company SPORTLOOK has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided.
Some of the measures that have been taken are the following:

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.
SPORTLOOK does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or decision of another public authority.
In case SPORTLOOK uses third parties to support its systems, it takes care to ensure confidentiality.
You can request any information kept about you as well as their correction in case you can document the existence of an error.
For your own safety, you should also treat all information provided through the service as confidential and do not disclose
it to third parties.

In any case, the online store of the company SPORTLOOK in no way discloses or publishes your personal data and information that you trust us.
The personal data that you make available to us by registering as a member are used exclusively for the execution of your transactions.
 All information is encrypted and stored in complete security.

Withdrawl /  Return policy - Product replacement

If you are unsatisfied with your product/s purchased from Sport Look for any reason, you have 15 days, from the day you received your order, to request a total or partial replacement or refund of your order. The order receive date is shown on the courier delivery receipt

If the request will not be made within the days span mentioned above, then Sport Look retains the right to either refuse delivery of such return or refuse replacement or refund.

Returns cannot be made upon delivery. The order should be received and in the case you need to return it, following the right process is needed. Couriers have the right to deny receiving the parcel on delivey time.
.

Qualifying for product/s replacment or refund, you have to:

  1. Fill and send with the returned product/s the Return Form located behind the order receipt you received with your order.

  2. Return product/s in good physical condition, unused and in original packaging without removing manufacturer labels.

Return product/s only via the courier company (Geniki Taxydromiki) you received them

Return Cost

  • From within Greece
    Return product/s via the courier company (Geniki Taxydromiki) you received them, free of charge. Just say to the courier employee that the return cost will be charged to Sport Look (Eirini Loukopoulou)
    In case the customer chooses another courier company to return the product/s, the customer will have to pay the return cost exclusively. Returnings via other courier company, charging the return cost to Sport Look will not be received.

    Refunds

  • In case you received defective product/s or something else from what you ordered, SPORT LOOK will refund you the whole ammount in total.

  • In case of a return without appropriate reasons, the shipping charges is dedacted from the refund amount which is 5,00€

  • Refunds will be processed and paid within two (2) weeks of SPORT LOOK receipt and verification of return product/s


PRODUCT REPLACEMENT
For every request, concerning the specific order, will be an extra charge of 5,00€ for reshipping
If you live near our store, bring the product/s you would like to return with the receipt and our personel will be glad to help you find a replacment product. The replacement in this case is free of charge.

From outside Greece
The customer returns the product/s via any courier company he chooses and pays the return cost exclusively. Returnings charging the return cost to SPORT LOOK will not be received.

In sort, to qualify for product/s replacment or refund, all the following conditions must be met:

  • return product/s within 15 days from the day you received your order

  • returned product/s must be in good physical condition, unused and in original packaging without removing manufacturer labels

  • return product/s accompanied with the order's receipt

    Important notice:

    For hygienic reasons, we do not accept returns of products that can affect personal hygiene. These are the following:

  • Underwear

  • Swimwear

  • Socks

    Returning Address

    SPORTLOOK

    Eirini Loukopoulou

    45 Agkylis str, Neos Kosmos

    Athens, Attica region

    Postal Code:11743

    For any further information do not hesitate to cantact us at +302109239676 or info@sport-look.gr